Politica de reembolso

At AutoModuleXpert Ltd., our goal is to ensure your complete satisfaction with every purchase. If you’re not satisfied with your order, you may return the item(s) within 30 days of the purchase date for a full refund of the purchase price, excluding shipping, handling, or any related fees. For full details, please refer to our Terms of Sale.

How long does it take to process a refund?

Refunds are typically processed within 5-7 business days after we receive the returned items.

Are shipping, handling, or related fees refundable?

No, shipping, handling, or related fees are non-refundable and will not be included in the refund amount.

How long do I have to return an item for a refund?

You have 30 days from the order date to return the item(s) for a full refund.

Which items are eligible for a refund under the 30-day guarantee?

The 30-day refund guarantee applies only to in-stock items.

What are the conditions for a refund?

To qualify for a refund, products must be returned in their original factory packaging, unused, unopened, and with all documentation and accessories.

Who is responsible for return shipping and handling fees?

Customers are responsible for outbound and return shipping costs, as well as handling fees when returning the product to AutoModuleXpert Ltd.

How do I initiate a return or refund?

To initiate a return or refund, please contact us at willie@controltech-supply.com or call +86-18858995481.

What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact us immediately for assistance. We will arrange for a replacement or refund based on the specific circumstances.

Are there any exceptions to the refund policy?

In certain situations, exceptions to our refund policy may apply. Please refer to our full refund policy for details or contact us for further assistance.

Where can I find more information about the refund policy?

For more details on our refund policy, please visit our website or contact our customer service team at Contact Us.